See Oak & Willow's shipping and return policies here.
SHIPPING POLICY
On average, orders will be processed/shipped within 3-5 business days of being received. Orders will ship from North East Kansas.
Local Pickup
You may skip shipping fees by selecting "local pick-up" at checkout. Your order will be processed in the same timeframe of 3-5 business days. You will receive a message when your order is ready for pickup, along with additional instructions for pick-up.
Pre-Order Items
Any items that are pre-order items will be listed as pre-order. Please note that shipping may take longer than usual on pre-order items because we do not have pre-order items in stock.
Lost Packages
Oak & Willow is not responsible for any packages lost in transit. If your package says it has been delivered but does not appear to be delivered to your address, please file a claim with USPS:
Oak & Willow accepts returns for store-credit only. If you would like to initiate a return, please contact oakandwillow717@gmail.com. The item must be returned within 14 days of you receiving the item. The item must be in its original condition*. The buyer is responsible for paying for the return shipping. Once the item being returned is received by Oak & Willow, we will check over the item to ensure it has not been worn or is damaged in any way. If the item is deemed eligible for return by Oak & Willow, you will receive store credit for the original purchase, not including shipping cost. All sale items are FINAL SALE and not eligible for return.
* Original Condition: item has not been worn, washed, or damaged in any way.
